BETTER COMMUNICATION = HAPPIER CUSTOMERS
Maximize Repeat Customer Business
IMPROVE CUSTOMER EXPERIENCE
Intelligent, Responsive, Auto Attendant
Get information to your customers faster and reduce the burden of information request calls on your staff, leaving them to take more orders and serve you in store customers. Auto attendants, for example, present options to (1) place an order, (2) get hours and directions, (3) book a private event, etc. Your auto attendant is fully customize-able to your specifications and can be modified at any time.
Inbound call queues captivate your client.
There is nothing worse than putting a customer on hold but unfortunately it happens. Make the hold experience more pleasant and reduce hangups through the use of a call queue. When your team member is already on another call, any additional calls will be placed into a queue. Here they are be presented with the latest specials, information on upcoming events and informed about upgrades to already popular offerings. This captivates the caller, reducing the perceived wait time. In extremely busy times, you can allow customers to request a call back. The phone system will automatically call the customer and connect them with a team member as soon as one is available.
Reporting for KPI's and Management Response
Anytime, anywhere, access reports and metrics such as: answered calls, abandoned calls, average wait times, max wait time, and many more. Higher visibility means higher staff accountability and better customer service.
Best in class services, robust hardware
Our business phone system platform is utilized by organizations large and small with varying requirements. As such we use only the best in cloud computing technology to deliver reliable services on which you can bet your business. We partner with top tier manufacturers and vendors to deliver the best service of any provider in our class. With 3 year, advanced replacement warranties on hardware and 99.99% up-time guarantee on services provided by DTi and our chosen partners, you can rest assured your system will be available when you need it most.